Knowledge Management (KM) is the process where collaboration, best practice and lessons learned related to a specific area of interest are shared and managed. Knowledge sharing conducted in the right way, connects colleagues to create the ‘collective brain’ at the heart of your organisation, enhancing trustworthy content, increasing consistency and business continuity whilst facilitating the capture of critical knowledge for re-use.
If you’re serious about making a difference with the implementation of Artificial Intelligence as the crown of your digital transformation, KM has to be part of your ecosystem. If ignored, the risk is that you’ll be amplifying inaccurate / outdated content that will undoubtedly undermine your efforts to built integrity and trust.
It’s not rocket science, you just need the right guidance to add the best value.
